If for any reason you are not completely satisfied with your purchase, you may return it within 90 days for a full refund (less shipping charges).
Shipping & Handling charges will be non-refundable.
Before returning your order, please call Pines at 1-800-697-4637 for return instructions. Any package returned without prior authorization will be considered an unauthorized return and may not be refunded.
Packages refused at the time of delivery will be considered an unauthorized return and any shipping charges assessed to the returned package will be deducted from any refund.
For orders that contain multiples of the same product (same Lot#), only one opened item will be accepted. We do not accept returns on multiples of the same item that have been opened unless prior authorization has been given by Pines.